Returns – All returns must be pre-authorised and accompanied by copy of invoice. Returns are subject to 25% restocking fee. All returns must be requested within 5 days of receipt.
Condition – Item must be in original packaging and in mint condition. No items may be returned after installation or attempt of installation.
Return Shipping – Customer is responsible for return shipping costs.
Inspect within 1 Day – All items must be inspected for damage within 1 day of receipt. Written notification must be received of any damage within 2 days of receipt, including a description of the damage and images of the damaged product and outer box.
Defective Under Warranty – One year manufacturer warranty exists from date of purchase on all shower niches. All warranty claims must be submitted along with a copy of the invoice, description of the problem and several images of the item and problem.